Outsourced IT Support Services: What Is It, Pros & Cons

user taking advantage of outsourced it support

As businesses continue to evolve in the digital era, the demand for robust and reliable IT support services is more prominent than ever. Yet, not all companies have the capacity or resources to manage these needs in-house. The solution? Outsourced IT Support Services. In this blog post, we delve into the ins and outs of outsourced IT, exploring its pros, cons, and nuances, to help you determine if this is the best fit for your business.

Table of Contents

What are Outsourced IT Support Services?

Outsourced IT Support Services represent an arrangement where a business delegates its IT operations to an external agency or service provider. This outside team of IT experts handles various tasks ranging from managing your company’s IT systems, providing tech support, carrying out software updates, and maintaining network security, to providing a comprehensive ransomware solution, thus ensuring the smooth operation of your day-to-day tech-related needs.

Let’s simplify this concept further. Imagine you run a restaurant, and instead of hiring a full-time cleaning staff, you contract a cleaning company to come in after hours to tidy up. That’s outsourcing in a nutshell – getting external professionals to manage specific tasks so you can focus on your core business operations. In the world of technology, these service providers are often called Managed Service Providers (MSPs).


What Differentiates Outsourced IT from Traditional IT Support?

Traditional IT support usually entails having an in-house team that handles tech-related issues as they arise. This approach is often dubbed the “break-fix” model – if something breaks, your internal team fixes it.

On the other hand, Outsourced IT Support Services adopt a more proactive approach. Your chosen managed service provider not only troubleshoots issues but also monitors your systems around the clock to prevent problems from occurring in the first place. This strategy is akin to maintaining a vehicle. You don’t wait for it to break down on the highway; regular servicing ensures a smooth ride.

Moreover, outsourcing can grant your business full access to the latest technology, a wider range of services, and a pool of experts with diverse skill sets. With the monthly fee you pay, you’re not just outsourcing the workload, but also gaining a partner committed to your business’s technology health and growth.


Why is Outsourced IT Important for Small Businesses?

For small and mid-sized businesses, maintaining an internal IT department can be an expensive and time-consuming endeavor. Hiring, training, and retaining IT staff require significant resources, not to mention the operational costs associated with infrastructure and equipment.

That’s where managed outsourced IT services shine. This solution offers a cost-effective way to enjoy the benefits of a full-fledged IT department without the associated costs. By outsourcing, businesses can shift their focus from time-consuming tech issues to their core operations and strategic goals. Plus, it also provides an avenue for leveraging the latest technology and security measures, without the need for substantial investment.

Take SOC as a Service (Security Operations Center as a Service), for instance. It’s a subscription-based solution that offers comprehensive security monitoring and management. Instead of building and maintaining a SOC in-house, you can leverage an external provider’s resources and expertise to ensure your company’s security.


What IT Solutions Can be Outsourced?

The beauty of Outsourced IT Support Services lies in their flexibility. Businesses can choose to outsource a part of their IT functions or fully outsource their entire IT department, depending on their needs and resources. Here are some common IT solutions you can outsource:


Help Desk Support:

An outsourced help desk provides your employees with technical support and solutions to their day-to-day IT-related issues. They are just a call or email away, providing remote support promptly and efficiently.


Network Security:

It can be difficult to stay on top of the dangers and changes in network security. When you outsource your network security, for example with SOC as a Service,  a group of professionals is on your side, proactively managing your network and guarding it against online threats.


Disaster Recovery:

An outsourced IT service provider can offer robust disaster recovery solutions, ensuring your critical data is safe and can be recovered quickly in the event of a disaster.


Software and Hardware Management:

From ensuring timely software updates to managing hardware lifecycles, outsourcing these tasks can save your internal team significant time and effort.

This is just the tip of the iceberg in terms of what may be outsourced, and you can get the most out of your outsourced IT solutions by choosing IT Support Services that are tailored to your business’s unique requirements.


How Can Small Businesses Benefit from Outsourced IT Support Services?

The decision to employ such services comes with a multitude of benefits. These range from cost savings and access to a wide range of expert skills, to overall improved efficiency and flexibility. Let’s delve deeper into these advantages:

Cost Savings

Having internal IT personnel can become a substantial cost burden for small and mid-sized organizations, especially when you consider expenses like employee wages, benefits, infrastructure upkeep, and software licensing. However, choosing to outsource your IT assistance significantly lowers these costs. The expense of maintaining your own IT department is often far more than the monthly charge you pay to a managed service provider.

By doing so, businesses not only save money but also convert fixed IT costs into variable ones, freeing up capital that can be invested elsewhere. Plus, with a clearly defined monthly fee, budgeting becomes simpler and unexpected costs are minimized.

Access to Expertise and the Latest Technology

In the rapidly evolving world of technology, staying up-to-date with the latest technology, software updates, and security measures can be a daunting task. Managed outsourced IT services give businesses full access to a team of IT experts who specialize in various fields.

This outside team remains on the cutting edge of technology, equipping your business with the latest tools and trends. The breadth and depth of knowledge they bring to the table would be incredibly costly to replicate in-house, and could require extensive searching for the right individuals. Additionally, the benefit of having an external dedicated team extends to network security, where a managed service provider can help protect your company against the rising threat of cyber attacks.

Focus on Core Business

Maintaining an in-house IT department can be a time-consuming distraction for businesses. With Outsourced IT Support Services, you can hand off tech-related tasks to your external team, freeing up your internal team to focus on their core duties and strategic goals.

This delegation of IT responsibilities allows the company to concentrate on what it does best – whether that’s providing exceptional customer service, innovating products, or exploring ways to grow the business.


Increased Efficiency and Competitiveness

Many businesses find that outsourced IT support provides them with a competitive edge. It enables them to benefit from an IT infrastructure that is on par with larger organizations without the associated high operational costs.

With 24/7 support, fast resolution of IT issues, and proactive maintenance to prevent problems, business processes become more streamlined and efficient. All this ensures the company stays competitive in the market.

How Can Outsourced Managed IT Services Enhance Business Operations?

With technology being integral to business operations, having reliable IT support is crucial. Here’s how outsourced IT services can enhance your business operations:

Proactive Maintenance and Unlimited Support

Managed Service Providers offer a proactive approach to IT support, unlike the traditional “break-fix” model. They continuously keep an eye on your IT systems to spot possible problems before they turn into serious ones, ensuring the efficient operation of your organization.

Additionally, a lot of companies that offer outsourced IT services provide unlimited support, so you can get assistance whenever and wherever you need it. In our increasingly digital and remote-working world, this type of remote support can be very helpful.


Flexibility and Scalability

As your business grows and evolves, so too do your IT needs. An outsourced service provider can scale their services to match your changing needs. This flexibility can be invaluable, whether you’re scaling up and need additional support or scaling down to save money.


Security and Compliance

Data breaches and cyber threats are a real risk for businesses of all sizes. Managed service providers specialize in security, offering SOC as a service and ransomware solutions to ensure your data is protected. They also help you stay compliant with any industry-specific regulations and standards.


What are the Potential Downsides of Outsourced IT Services?

While the benefits of managed outsourced IT services are numerous, it’s important to understand that, like any business decision, there are potential downsides. These should be factored in when considering whether to move from an in-house team to an outsourced solution.


Loss of Control

Outsourcing your IT can sometimes lead to a perceived loss of control over your systems and infrastructure. This is because the management of these components is handed over to an outside team. However, this can be mitigated by choosing a reputable service provider that prioritizes transparent communication, offers customizable solutions, and truly understands your business needs.


Quality of Service

Quality of service can vary significantly between providers. A low-quality outsourced IT support provider might not be able to provide the level of technical support required or respond quickly enough to IT issues. This can negatively impact your business processes. Therefore, thoroughly vetting potential service providers is key.


Security and Privacy Concerns

When outsourcing IT, sensitive company data will likely need to be shared with the service provider. This raises legitimate concerns about security and privacy. However, a highly-regarded managed services provider will have stringent security measures in place, with many specializing in network security and cyber attack prevention.


How to Choose the Right Outsourced IT Service Provider?

Choosing the right service provider is a critical step in successfully transitioning from in-house IT to outsourced IT support. Here are some factors to consider:


Comprehensive IT Support Services

A provider offering a wide range of IT support services is generally more equipped to handle the diverse IT needs of a business. They should offer everything from help desk services to disaster recovery solutions and network security services.


Proven Track Record

Look for a service provider with a proven track record of successfully managing IT systems for businesses of your size and in your industry. Ask for references or case studies.


Technical Expertise

Evaluate the skill set of the provider’s team. They should have a deep understanding of the latest technology, software, and security practices. Their technical support should be top-notch.


Flexibility and Scalability

Your chosen provider should be able to scale their services to match the evolving needs of your business. They should offer both fully outsourced and co-managed services to fit your unique requirements.


Commitment to Security

Given the rising threat of cyber attacks, your provider should prioritize security. Services like SOC as a service and ransomware solutions should be part of their offering.


When is the Right Time for Small Businesses to Outsource Their IT?

It can be just as crucial to know when to outsource as it is to make the decision. The following are some indicators that it might be time:


Your IT Expenses Are Skyrocketing:

In-house IT is frequently more expensive than using Outsourced IT Support Services.


Your IT Department Is Overworked:

Bring in outside assistance if your internal team is having trouble handling routine IT procedures.


You Don’t Use The Most Recent Technology:

You’ll be sure to have access to the most recent technology and software updates thanks to an outsourced IT service provider.


Your Concern About Cybersecurity:

It makes sense to outsource security management to a company that specializes in security as a service if you don’t have the internal resources to manage network security efficiently.


Final Thoughts

Nowadays, integrating managed outsourced  IT services is becoming essential for businesses. While there might be challenges along the way, the benefits – from improved efficiency to access to the latest technologies – far outweigh the potential difficulties. Working with a reputable managed service provider like THREE IC can alleviate these challenges and provide a smooth transition to outsourcing your IT.


THREE IC as Your Outsourced IT Support Services Partner

Ready to explore what outsourced IT support can do for your business? THREE IC has the expertise, thanks to our IT support services, and our partner security solution from Sangfor, which will all give your organisation a reliable IT infrastructure that is robust and efficient. Contact us today for a comprehensive discussion on how you can harness the power of a leading MSP to streamline your operations and improve your digital connectivity and cybersecurity.

Frequently Asked Questions About Outsourced IT Support Services

These support services involve hiring an external provider to manage your company's IT needs. This can range from IT support services, which may include hardware and software maintenance, network management, cybersecurity, and help desk services. By outsourcing, you can leverage the provider's expertise and resources, leaving your internal team free to focus on your core business operations.

Traditional IT support typically involves an in-house team handling all IT responsibilities. On the other hand, outsourced managed IT services are provided by an external company, offering a comprehensive suite of services. These providers use their extensive knowledge, up-to-date technology, and specialized resources to deliver effective IT solutions, often surpassing what a single in-house team could achieve.

Yes, in most cases, outsourcing IT services can prove cost-effective. With outsourced IT support, you generally pay a monthly or annual fee, transforming unpredictable capital outlays into predictable operational costs. You also save on the expenses associated with recruiting, training, and retaining an in-house IT team. Plus, access to expert services and the latest technology can significantly enhance productivity, providing further financial benefits.

Absolutely. A reputable outsourced IT support provider will have robust security measures in place and can offer specialized services like SOC as a service or security as a service. This means they are well-equipped to protect your company from cyber threats, manage vulnerabilities, and help you comply with any relevant data protection regulations.

A good outsourced IT service provider will offer scalable solutions, able to adapt as your business grows or changes. They should be able to adjust the services they provide to match your evolving needs. This could mean scaling up support during periods of rapid growth or providing specialized services for a new project or initiative.

Definitely, this is known as co-managed IT support. In this model, your in-house IT team and your outsourced IT support provider work together, each focusing on their areas of expertise. For instance, your internal team can focus on day-to-day operations and strategic projects, while the outsourced team takes care of areas like cybersecurity, infrastructure management, or other specialized areas your in-house team might not have expertise in. This can be a win-win situation, leveraging the best of both in-house and outsourced IT support.

Meet the Author:



THREE IC, a prominent provider of Cyber Security and IT solutions, produces the majority of the blog posts featured here. These articles are authored by a team of professionals employed at THREE IC, including content writers and marketing experts. They are dedicated to creating informative content on a wide range of subjects that are relevant to our readers.

Our team ensures that the published articles are accurate and beneficial for our clients and partners, helping them stay informed about the latest trends in Cyber Security and IT and understand how these advancements can benefit their organizations.